Questions, answered

Can I send my own image?

Yes. You can choose from Mosamia's existing designs or send your own — a photograph, a portrait, a family picture, an illustration or another visual composition.

The original image is preserved as faithfully as the material allows. Cropping is used only where the installation area's proportions differ from the image's own.

What is a tessera?

One piece of natural stone, cut to 1 cm × 1 cm. It is the unit the whole artwork is built from: every tone in your image is a real stone chosen to carry it, rather than a printed or dyed colour.

Tesserae are assembled into 31.2 cm × 31.2 cm modules, and an artwork combines as many modules as its size needs.

What will I see before anything is produced?

Two simulations. A mosaic simulation shows how your image will appear rebuilt in natural stone, and a close-up simulation shows how it is interpreted through the individual 1 cm tesserae.

Both are produced before the project proceeds, so the decision to go ahead is made with the result already in front of you.

How is an artwork put together?

Over 90 varieties of natural stone are cut into 1 cm × 1 cm tesserae, and those tesserae are assembled into modules that make up the finished work.

How the assembly itself is done is the atelier's own method, and it is not published. What is published is everything the work is judged on: the stones, the simulations, the module system and the finished artwork.

How long does it take?

Evaluation and the simulations are near-instant — there is no waiting period to see your image in stone.

Production takes about 3–4 weeks, depending on the project, and begins once the specifications and the simulation are confirmed.

What size can an artwork be?

There is no fixed size. After receiving your image, Mosamia determines the minimum size it needs to reproduce effectively, and can propose larger alternatives.

Dimensions vary from project to project. The work is built from 1 cm x 1 cm tesserae assembled into 31.2 cm x 31.2 cm modules, and an artwork combines as many modules as it needs.

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Why are there no prices on the site?

Both Art and Collection are sold through quote requests, and pricing is not published for either. Artworks have no fixed size and projects differ in material, quantity and destination, so a quote is prepared per project.

What do I pay, and when?

Production begins against a 50% deposit.

The balance is paid against a copy of the bill of lading: the order is loaded, the shipping copy is sent to you, and the original documents follow once the balance has cleared.

Can I get a sample?

Yes, across the range — Art and Collection. Sample Request ships real physical stone, not an information pack or a quote reply.

For an Art sample, what arrives is a small module cut: several tesserae assembled together, so you can judge how the stones read beside one another and how the joints behave. For Collection, it is either a full ledger panel or a cut piece of one, depending on what you ask for.

What does a sample cost?

The stone is free. Carriage to you is not covered — the shipping cost is the buyer's.

Can I ask for several stones at once?

Yes. Comparing two or three side by side is usually how a stone gets chosen, and it is what samples are for.

If you need a large number of samples rather than a handful, say so with your request so it can be prepared properly.

Will the stone look exactly like the photographs?

No, and it is not meant to. Natural stone varies from block to block: two panels of the same name differ in colour, marking and how far the cleft steps forward, and a split face breaks the light in a way no photograph reproduces.

That variation is the product, which is why a sample is sent before anything is specified.

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What is a ledger panel?

A strip of natural stone with a cleft, split face, sold as a panel rather than as a tile so a wall goes up course by course instead of stone by stone.

Each panel arrives with its courses already assembled, so what you fix to the wall is a run of stone rather than a handful of individual pieces.

What is a split face?

A face that has been cleft rather than sawn. A sawn face is flat; a cleft one keeps the stone's own break, so every panel steps forward and back by a different amount.

That is where the depth in a ledger panel wall comes from, and why it changes through the day as the light moves across it.

What is this product called in my market?

The same product is sold under different names depending on the country. In the United States and Canada it is stacked stone, stone veneer or ledgestone; in the United Kingdom and Ireland, split face tiles or split face cladding; in Australia and elsewhere, stone cladding, wall cladding or natural stone wall panels.

If you are searching under any one of those, you are searching for the ledger panel range.

What size are the panels?

15.2 cm × 61 cm (6 in × 24 in), in every stone in the range. The format does not change between materials — only the face does.

Which stones are available?

Eleven panels across three stones: six travertines, four marbles and one limestone.

Travertine carries the widest colour range, from chalk cream through warm grey to rust and gold. Marble has a tighter face where the veining runs rather than pools. Limestone varies least of the three, which is what makes it the one to use when the wall is meant to be a background.

Can ledger panels be used outdoors?

Yes. The range is approved for indoor and outdoor use, on interior and exterior walls.

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Do you install the work yourselves?

On Art projects, Mosamia helps organise the installation, and every project ships with a placement guide so installers can reconstruct the artwork correctly on site.

On Collection, Mosamia supplies the panels and does not undertake installation — fixing them is arranged by you or your contractor.

How does a large artwork arrive and go up?

As modules. Because larger artworks are made of several 31.2 cm x 31.2 cm modules, every project includes a placement guide, and each module carries placement information on its backing so installers can reconstruct the artwork correctly on site.

Grout is chosen for the application — epoxy or conventional grey.

Can a mosaic be installed without bonding it permanently?

There is an optional magnetic system. Modules are mesh-backed as standard; for this option magnets attach to the back of the mesh and a 2 mm galvanised steel sheet is fitted to the wall, so modules position individually onto the metal and can be removed by pulling them away from it, then relocated or reused.

It suits trade fairs, exhibitions, showrooms, shopping malls, offices, temporary displays and residential display. It is an option, and does not replace conventional permanent installation.

Where can the work be installed?

It is not limited to framed or decorative display. Mosaics can be installed as integrated architectural surfaces — walls, floors, residential and commercial spaces, hospitality environments, offices, public interiors and feature areas.

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Is there a minimum order?

There is no fixed minimum. The quantity is settled with your quote, against how the order is being shipped.

Order volume is flexible in both directions: smaller orders, project quantities, crate or pallet quantities, larger commercial orders, container shipments and mixed shipments are all supported.

How much does a box of ledger panels cover?

Six panels to a box, covering 0.54 m² (5.81 ft²).

How many boxes are in a crate?

Thirty-two boxes to a crate, which comes to 17.28 m² (186 ft²).

How much does a box weigh?

Approximately 10–20 kg, depending on the stone and how deep the cleft runs.

It is given as a range because that is how it has been measured so far. If you are planning container loading against an exact figure, ask and it will be weighed.

How long does a Collection order take?

It follows the quantity, so it is confirmed with your quote rather than published as a fixed figure.

The 3–4 week figure quoted elsewhere on this site is an Art production time and does not apply to panel orders.

Can I combine products in one shipment?

Yes. Mosamia sits within a broader natural stone business covering production, export and logistics, so Mosamia products can be combined with other natural stone available through the wider group to make up efficient shipments — including complete containers using several product categories.

Where do you ship?

The primary starting markets are the United States, Australia, Europe and the United Kingdom. Mosamia is not limited to them and works with customers and projects elsewhere.

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What happens if something arrives damaged or short?

Mosamia stands behind what it ships. Tell us what is wrong with the delivery and it is put right — replacement or return, as the case needs.

What do you need from me to put it right?

Evidence of the problem: photographs of the damage or the shortfall, with the delivery it came in.

That is what a claim is settled on, so photograph the crate and the boxes before they are unpacked and set aside anything that arrives broken.

Can you help beyond supplying the material?

Mosamia works as a product supplier and as a project-support partner — product selection, artwork sizing, simulation, mosaic planning, installation organisation and project-specific recommendations. That support matters most on Art projects.

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